Terms & Conditions

About Vital Paws

Vital Paws Co. provides high-quality pet care and supplement products across the UK. By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by these Terms and Conditions.

Using Our Website

You agree to use our website only for lawful purposes. You must not:

• Use our website in any way that causes harm or disrupts accessibility
• Attempt to gain unauthorized access to our servers or network
• Introduce malicious software, viruses, or harmful technical material
• Use automated systems to extract data without written consent

Products & Product Information

We take every effort to ensure product descriptions, imagery, and pricing are accurate. However, we do not warrant that product descriptions or other content are entirely error-free. Packaging and designs may occasionally vary.

Pet Supplements & Health Information

Information provided on our website is for informational purposes only and does not constitute veterinary medical advice. Always consult your veterinarian before introducing new supplements, especially if your pet has pre-existing conditions or is on medication.

Orders & Purchases

All orders placed through our store are subject to acceptance and stock availability. We reserve the right to refuse or cancel orders at our sole discretion, including cases involving:

• Inaccurate pricing or product listings
• Suspected fraudulent or unauthorized transactions
• Limitations on quantities available for purchase
• Incomplete billing or delivery information

Pricing & Payments

Prices are shown in GBP (£) and include applicable taxes unless stated otherwise. Payments are processed securely via encrypted payment gateways.

Shipping & Delivery

Delivery estimates and dispatch times are provided at checkout. Vital Paws is not liable for unexpected delays caused by courier services, severe weather, or customs processing.

Returns & Refunds

Please refer to our Returns Policy for full details on eligibility, processing timelines, and returns instructions.

Subscriptions

Subscription orders automatically renew at your selected frequency. You can pause, modify, or cancel your recurring subscription anytime prior to your next renewal date via your account portal.

Intellectual Property

All trademarks, images, graphics, and text on this website are the intellectual property of Vital Paws Co. Unauthorized use or reproduction is strictly prohibited.

Customer Reviews & User Content

By posting reviews or feedback, you grant Vital Paws a non-exclusive license to use, display, and publish that content across our marketing channels.

Limitation of Liability

Vital Paws Co. shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.

Contact Us

If you have questions about these Terms, please contact us at: hello@vitalpawsco.co.uk