Fast, safe & hassle-
free delivery for
your furry friend.
We’re committed to getting your pet’s wellness essentials to your doorstep safely and smoothly. Here’s everything you need to know about shipping, tracking, returns, and refunds.
Delivery Information
Delivery Time
Your Vital Paws order is carefully packed and dispatched so your pet can start their wellness routine as soon as possible. Delivery timelines may vary depending on your location, courier availability, weekends, and holidays.
Shipping Charges
Free delivery is available on prepaid orders. Cash on Delivery is also available on eligible orders.
Order Processing
Your Vital Paws order is carefully packed and dispatched so your pet can start their wellness routine as soon as possible. Delivery timelines may vary depending on your location, courier availability, weekends, and holidays.
Tracking Your Order
You can track your order using the tracking details shared with you after dispatch. If you have any concerns about your shipment, our support team can help.
Delivery Areas
Vital Paws currently ships across serviceable locations in India. Delivery availability and timelines may vary depending on your pin code.
Delayed or Damaged Orders
If your package is delayed, damaged, or you receive the wrong product, please contact our support team as soon as possible with your order details and, where applicable, photos of the package.
Returns Procedure
We want you and your pet to have a smooth experience with Vital Paws. If you have an issue with your order or product, please contact our support team so we can review your request.
Return Eligibility
- Products must meet the applicable conditions outlined in our return policy.
- Please contact us with your order number and reason for the return.
- For damaged, incorrect, or defective orders, please provide photographs or other relevant details when contacting our team.
- Certain products may not be eligible for return once opened, depending on hygiene, safety, and product-specific conditions.
- Return requests are reviewed individually according to our current return policy.
How to Request a Return
Contact our support team with your order number and details of the issue. Our team will guide you through the applicable return or replacement process.
Refund Policy
If your order qualifies for a refund, the refund will be processed according to the applicable Vital Paws refund policy.
Money-Back Promise
Vital Paws currently advertises a money-back promise on eligible first orders. The current product page states that customers can use the product for the specified program period and request a refund if their dog is not visibly better, subject to the terms of the applicable offer.
Refund Process
Once your request has been reviewed and approved, the refund will be processed according to the applicable payment and refund terms.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly. Share your order details and supporting photos so our team can review the issue and assist you.
Important Note
For the most accurate and up-to-date information regarding eligibility, return conditions, refund timelines, and the money-back promise, please refer to the current Vital Paws Refund Policy or contact our support team before sending any product back.